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GENERAL DATA PROTECTION CONTRACTUAL ADDENDUM

This Addendum dated 3rd May 2018 (the “Addendum”) amends, with effect from and including 25 May 2018 (the “Effective Date”), the General Terms and Conditions between Easyspace Limited (registered in England under company number 03405586) trading as GlobalGold and you, (“Controller”) and any other agreements entered into between the parties (the “Agreement”).

To the extent this Addendum is not consistent with any terms of the Agreement the terms of this Addendum shall prevail. Other than as indicated herein, capitalized terms and definitions contained herein shall have the same meaning as specified in the Agreement.

BACKGROUND

(A) As of 25 May 2018 the General Data Protection Regulation (EU) 2016/679 (“GDPR”) will apply in the EEA replacing Directive 95/46/EC and its local implementing legislation in the UK, the Data Protection Act 1998 (“DPA 1998”). Accordingly, the parties can no longer rely on compliance with the DPA 1998 in the UK as being sufficient for controlling, processing or protecting data.

(B) In order to comply with its legal and regulatory obligations, the parties wish to update the terms of the Agreement to comply with the GDPR on the terms as set out in this Addendum. Therefore, the parties, intending to be legally bound, and in consideration of the needs for both parties to comply with their respective obligations under the GDPR, agree that any data controller, processing and protection provisions (and/or any other provisions in the Agreement relating to the DPA 1998) shall, as at the Effective Date, be deleted and the following clause shall be incorporated into the Agreement:

1 DATA PROCESSING

1.1 For the purposes of this Agreement the following defined terms shall have the following meanings:
“Data Protection Law” shall mean (a) Data Protection Act 1998; or (b) from 25th May 2018, the General Data Protection Regulation ((EU) 2016/679 (“GDPR”), read in conjunction with and subject to any applicable UK national legislation that provides for specifications or restrictions of the GDPR’s rules; or (c) from the date of implementation, any applicable legislation that supersedes or replaces the GDPR in the UK or which applies the operation of the GDPR as if the GDPR were part of UK national law, which may include the Data Protection Act 2017;

“personal data”, “controller”, “processor”, “data subject”, and “processing” (and other parts of the verb ‘to process’) shall have the meaning set out in the Data Protection Law.

1.2 Each party shall comply at all times with Data Protection Law and shall not perform its obligations under this Agreement in such a way as to cause the other to breach any of its applicable obligations under Data Protection Law.

1.3 In the context of this Agreement, GlobalGold will act as “processor” to the Controller who may act as either “processor” or “controller” with respect to the personal data. Notwithstanding the foregoing, the parties acknowledge that:

1.3.1 where GlobalGold only provides colocation services under the Agreement GlobalGold will not be a Processor; and

1.3.2 where personal data is not accessible to GlobalGold it shall not be a Processor, and therefore, in either case, the obligations of clause 1.7 shall not apply to GlobalGold.

1.4 The Controller represents and warrants to GlobalGold that with respect to any personal data processed pursuant to this Agreement:

1.4.1 all personal data is necessary for the purpose for which it is processed, accurate and up-to-date (and Controller shall at all times comply with GlobalGold’s standard acceptable use policy);

1.4.2 taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the Controller has implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk to the personal data;

1.4.3 the Controller has obtained all the necessary consents from data subjects to process the personal data and to outsource the processing of any personal data to GlobalGold and the Controller covenants that it shall notify GlobalGold in writing if there are any material changes to these consents or to the personal data that GlobalGold processes under this Agreement; and

1.4.4 it is not aware of any circumstances likely to, and will not instruct GlobalGold to process the personal data in a manner that is likely to, give rise to a breach of the Data Protection Law (or any other applicable data protection or privacy laws).

1.5 The Controller acknowledges and agrees that pursuant to its obligation under Article 28(1) of the GDPR to only appoint processors providing sufficient guarantees to implement appropriate technical and organisational measures to meet the requirements of the GDPR, it has assessed GlobalGold’s applicable technical and organisational measures and considers them to be sufficient, taking into account the nature, scope, context and purpose of the processing undertaken pursuant to the Agreement.

1.6 Controller acknowledges and agrees that it is responsible for ensuring the compliance of any of its businesses, affiliates or subsidiaries located in a territory outside the EEA with Data Protection Law in relation to transfers of personal data from GlobalGold to Controller.

1.7 Where GlobalGold processes personal data on behalf of Controller, with respect to such processing, GlobalGold shall:

1.7.1 process the personal data only in accordance with the Agreement (as amended by this Addendum) and the documented instructions of the Controller given from time to time. The Controller acknowledges that GlobalGold is under no duty to investigate the completeness, accuracy or sufficiency of such instructions and any additional instructions outside the scope of this Agreement (as amended by this Addendum) require prior written approval between GlobalGold and Controller (including agreement on any fees payable by Controller to GlobalGold for carrying out such instructions);

1.7.2 only permit the personal data to be processed by persons who are bound by enforceable obligations of confidentiality and take steps to ensure such persons only act on GlobalGold’s instructions in relation to the processing;

1.7.3 protect the personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure. These measures shall be appropriate to the harm and risk which might result from any unauthorised or unlawful processing, accidental loss, destruction or damage to the personal data and having regard to the nature of the personal data which is to be protected (and the Controller shall notify GlobalGold immediately if the nature of such personal data changes in a material way);

1.7.4 remain entitled to appoint third party sub-processors. Where GlobalGold appoints a third party sub-processor, it shall, with respect to data protection obligations:

(a) ensure that the third party is subject to, and contractually bound by, at least the same obligations as GlobalGold; and

(b) remain fully liable to Controller for all acts and omissions of the third party, and all sub-processors engaged by GlobalGold as at the effective date of this Addendum shall be deemed authorized;

1.7.5 in addition to the sub-processors engaged pursuant to paragraph 1.7.4 (above), be entitled to engage additional or replacement sub-processors, subject to:

(a) the provisions of paragraph 1.7.4(a) and 1.7.4(b) being applied; and

(b) GlobalGold notifying the Controller of the additional or replacement sub-processor,and where Controller objects to the additional or replacement sub-processor, the parties shall discuss the objection in good faith;

1.7.6 notify Controller without undue delay after becoming aware that it has suffered a personal data breach;

1.7.7 at Controller’s cost and not more than once in any 12 month period permit Controller (subject to reasonable and appropriate confidentiality undertakings), to inspect and audit (during business hours and on reasonable notice) GlobalGold’s data processing activities to enable Controller to verify and/or procure that GlobalGold is complying with its obligations under clause 1.2. Controller shall ensure that its adheres to any applicable GlobalGold site and security policies in the performance of such audit or inspection;

1.7.8 on Controller’s reasonable request and at Controller’s cost, assist Controller to respond to requests from data subjects who are exercising their rights under the Data Protection Law (insofar as it is reasonable for GlobalGold to do so);

1.7.9 save where such countries have been deemed by the European Commission to be providing an adequate level of protection pursuant to the relevant provisions of Data Protection Law, not process personal data outside the EEA without the prior written consent of Controller and, where Controller consents to such transfer, to comply with any reasonable instructions notified to GlobalGold by it. Notwithstanding the foregoing, GlobalGold is expressly permitted to and instructed by Controller that it may transfer personal data to any GlobalGold subsidiary and any GlobalGold subcontractor, subject to first ensuring that adequate protections are in place to protect the personal data consistent with the requirements of Data Protection Law;

1.7.10 on Controller’s reasonable request and at Controller’s cost, assist (insofar as it is reasonable to do so, taking into account the nature of the information available to the GlobalGold and any restrictions on disclosing the information, such as confidentiality) Controller to comply with the Controller’s obligations pursuant to Articles 32-36 of the GDPR (or such corresponding provisions of the Data Protection Law), comprising (if applicable): (a) notifying a supervisory authority that Controller has suffered a personal data breach; (b) communicating a personal data breach to an affected individual; (c) carrying out an impact assessment; and (d) where required under an impact assessment, engaging in prior consultation with a supervisory authority; and

1.7.11 unless applicable law requires otherwise, upon termination of the Agreement delete or return all personal data provided by Controller to GlobalGold (except to the extent this is not reasonably technically possible or prohibited by law).

2 INDEMNITY

2.1 Controller shall indemnify and hold harmless on demand GlobalGold for any loss, damage, liabilities, penalties, expenses or fines incurred (whether foreseeable or unforeseeable or direct or indirect) (“Losses”) as a result of:

2.1.1 the Controller breaching its obligations under clause 1 (Data Processing);

2.1.2 any unsuccessful claim by a data subject when such claim holds both Controller and GlobalGold as jointly and severally liable under the Data Protection Laws.

2.2 Where under Data Protection Law (including without limitation Article 82 of the GDPR) GlobalGold and Controller incur joint and several liability (as Controller and Processor with any other person) and, as such, GlobalGold incurs Losses (other than for damage caused by processing where it has not complied with obligations under Data Protection Law specifically directed to Processors or where it has acted outside or contrary to Controller’s lawful instructions under the Agreement), Controller shall indemnify GlobalGold on demand against all such Losses, save for such liability as corresponds directly to GlobalGold’s part of the responsibility for the damage caused by GlobalGold’s breach of the obligations of Data Protection Law or under this Agreement.

3 LIMITATION OF LIABILITY

3.1 Neither party excludes or limits liability to the other party for any matter for which it would be unlawful for the parties to exclude liability.

3.2 Subject to Clause 3.1, with respect to any claim relating to a breach of Data Protection Law or a breach of this Addendum, GlobalGold shall not in any circumstances be liable to the Controller whether in contract, tort (including for negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, for:

3.2.1 any loss (whether direct or indirect) of profits, business, business opportunities, revenue, turnover, reputation or goodwill; and

3.2.2 any loss or corruption (whether direct or indirect) of personal data or information;

3.3 Subject to Clause 3.1, GlobalGold’ total aggregate liability to the Controller in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with a breach of Data Protection Laws or a breach of this Addendum or any collateral contract shall in all circumstances be limited to the greater of:

3.3.1 the Charges paid or payable by Controller to GlobalGold under the relevant Agreement in the Initial Term; or

3.3.2 the total Charges paid or payable by the Controller to GlobalGold under the relevant Agreement in the contract year concerned.

4 GOVERNING LAW AND JURISDICTION

This Addendum and any dispute or claim arising out of or in connection with it, or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England. The parties agree that the courts of England will have exclusive jurisdiction to settle any dispute (whether contractual or non-contractual) arising from or in connection with the Addendum.

Terms & conditions

Global Gold is a brand of Easyspace Limited, which is part of the iomart group. Registered in England (company registration number 03405586).

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THIS SERVICE ALLOWS YOU TO SUBMIT AN ONLINE REQUEST FOR PRODUCTS AND/OR SERVICES. ANY SUCH REQUEST IS SUBJECT TO AVAILABILITY AND GLOBALGOLD NETWORK LIMITED VERIFICATION PROCEDURES. NOTHING IN THIS SITE SHALL BE DEEMED TO BE AN OFFER BY GLOBALGOLD NETWORK LIMITED TO PROVIDE ANY GOODS OR SERVICES TO YOU. BY PLACING AN ORDER, GLOBALGOLD NETWORK LIMITED WILL NOT BE BOUND TO PROVIDE YOU WITH SUCH PRODUCTS AND/OR SERVICES UNTIL WE HAVE TOGETHER ENTERED INTO AN AGREEMENT FOR THE PURCHASE OF SUCH GOODS AND/OR SERVICES. OUR PRODUCTS AND SERVICES THAT YOU MAY APPLY FOR USING THIS SERVICE HAVE THEIR OWN TERMS AND CONDITIONS. IF THERE IS A DIFFERENCE, THE TERMS AND CONDITIONS RELEVANT TO THE PRODUCT OR SERVICE SHALL PREVAIL.

1. DEFINITIONS

In these terms and conditions for online services the following words shall have the following meanings:

"Passwords" means the secret word or number used to confirm a User's identity when using the Online Service.

"Online Service" means the online service that enables You to obtain more information via the Internet regarding GGN's (GlobalGold Network Limited) products and services; allows You to Order GGN's products and service and allows You to monitor the status of your requests.

"User" means, anyone You have authorised and GGN has approved to use the Online Service.

"You/Your" means You the business entity on whose behalf you have registered with GGN to use the Online Service and includes your business entity's successors, permitted assigns, employees and agents.

"Client" means the person(s) named on the Registration Form and any authorised user.

2. DURATION OF THE AGREEMENT

This agreement will commence on the date on which the client completes the online registration process and will continue in effect unless and until it is terminated under the terms of this agreement.

3. YOUR OBLIGATIONS

You represent that you have power and authority to enter into this agreement.

The Service is provided solely for the Client's and User's use, however the Client is permitted to re-sell the service to third-parties.

You are responsible for anything which you transmit to, or receive from or via, or which you post to GGN.

You agree that you will be responsible for the acts and omissions of all Users in connection with the Service.

You agree that you will be aware of the Service Code which is made available for the protection and safety of the Client and others using the Service.

You are not permitted to transmit to, from or via anything that you do not have a clear right to use. You must ensure that you do not transmit or post any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications network or equipment.

You are not permitted to do anything that may disrupt in any way the operation of any Service of GGN by any other user such as: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

You agree that you will not publish, post, upload, store, distribute, or disseminate any unlawful defamatory, infringing, obscene, harmful, confidential, libellous, hateful, or otherwise illegal material or information or anything, which might constitute a criminal or civil offence.

You agree that you will not upload files that contain software or other material which are the intellectual property rights of any third party or which are protected by rights of privacy or publicity of any third party without having received all necessary consents.

You agree that you will not download any file posted by another user of the site in a form that you know or reasonably should know, cannot be legally distributed in such a manner.

You agree that you will not falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

You agree that you will be responsible for any provision or maintenance of the Client's computer hardware, software and telecommunications equipment that give the User access to the GGN services.

You agree that you will comply with our reasonable instructions and requests concerning the services.

We may access, copy, preserve, disclose, remove, suspend or delete any data:

  1. In the event of exceptional circumstances concerning that data
  2. If we are required to do so by regulation or competent authority, or
  3. It is otherwise permitted under this agreement.

You warrant that your use of the services will not infringe any third party intellectual property or other rights.

4. OUR OBLIGATIONS

GGN will provide the Client with the Service according to the terms of this agreement.

GGN endeavours to provide uptime in excess of 99.7% at all time.

GGN makes no warranty that access and use of the Service will be error free. However, we will use our reasonable endeavours to correct any errors, of which you notify us, within 30 days of the date from which you notify us of the error.

There is a risk that data generated, stored, transmitted or used via or in connection with the services may be irretrievably damaged or lost if there is a fault or on suspension or termination. It is your responsibility to frequently back-up all such data that you wish to save unless you have agreed separately with GGN.

The services include support only insofar as specified in the relevant product specifications on our website. We will use reasonable endeavours to meet any specified response times and to rectify specified faults or problems but do not guarantee that response times or rectifications will be achieved.

We shall not in any event be obliged to supply support:

  1. In respect of faults or problems directly or indirectly arising from:
    • Incorrect use of the Services;
    • Products or services not supplied by us;
    • Development work supplied but us but completed over 12 months ago; or
    • Any cause external to the services.
  2. Where you are using anything other than the most recent version of, any relevant software
  3. Where you or any third-party not authorised by us has modified the relevant software or attempted to resolve the problem; or
  4. If any fees due to us are unpaid.

Any support which we agree to supply in addition to that covered by this agreement shall be charged at our then current standard rates.

We will process your personal data only in compliance with our privacy and security policy. You consent to such processing. You also confirm that you have shown our privacy and security policy to, and obtained similar consent from, any third party individuals whose personal data you have supplied to us and you will continue do so in future.

5. INDEMNITY

The Client hereby indemnifies GGN from and against all liability, claims, costs, losses, loss of profits, expenses, business interruption and other pecuniary or consequential loss (including reasonable legal costs and expenses) suffered or incurred by GGN as a result of:

5.1 Access to and/or use of the Services by the Client and/or User

5.2 Any information, data or material produced, transmitted or downloaded by the Client and/or User

5.3 Any breach by the Client and/or User of any of the provisions of these Terms and Conditions or of any Law, Code or Regulation relating thereto or to the Internet.

6. PASSWORDS

6.1 You are responsible for ensuring each User complies with all security procedures as notified to You by GGN on this website, via email, telephone or other means.

6.2 The Client must use reasonable steps to keep the Password secret and should only disclose it to Users.

6.3 The Client must ensure Users take all reasonable steps to keep their Passwords secret. All Users must not disclose Password details to anyone else, including other Users, members of your staff or members of their families.

6.4 If the Client or the User thinks that a Password is known to someone else, you must ensure that you notify GGN immediately.

6.5 GGN will suspend that User's use of the known Password until a new Password has been set up.

6.6 The client must not let anyone other than Users operate the Online Service for You.

6.7 You must notify GGN of a change in Users as soon as practically possible so that GGN can disable the Password.

7. OWNERSHIP OF INTELLECTUAL PROPERTY

Material and information supplied may contain valuable information that belongs to GGN or others. You and Users must not use them other than to operate the Online Service and must not take copies, sell, assign, lease, sub-license or otherwise transfer such materials and information to anyone else.

We grant you a non-exclusive licence to use, store and view on your internal computer network and print up copies strictly for your personal use that part of the materials we make available to you. The materials may not be otherwise used, copied or transmitted without our prior written consent.

8. CONFIDENTIALITY

We both agree not to use for any purpose apart from this agreement or disclose any confidential data received from the other party. Confidential data means data identified as, or which clearly is, confidential.

This clause does not apply to data which:

  1. Enters the public domain other than through breach of this clause;
  2. Is or becomes independently known to the receiving party free from any confidential restriction;
  3. Is required to be disclosed by regulatory or competent authority;
  4. Is reasonably disclosed to employees, suppliers or others for the proper performance of the agreement;
  5. Is reasonably disclosed to professional advisers; or
  6. Which we are otherwise permitted to disclose in accordance with this agreement.

9. LIABILITY

9.1 Although GGN has made reasonable endeavours to ensure that information contained on this site or as part of the Online Service is correct, it is possible that information may be incomplete, contain errors or be out of date. You must verify any information obtained from this site or as part of this Online Service before acting upon it.

9.2 All other warranties, terms and conditions, whether express or implied, statutory or otherwise relating to the Online Service or information and material on this site or sites accessed through this site are excluded to the extent permitted by law. Except to the extent expressly stated in these terms and conditions for Online services, GGN accepts no liability for direct, indirect or consequential loss or damage of any kind (including without limitation loss of profits) arising from any use of the Online Service, or information and material contained on this site or any site you may access through this site.

9.3 This site may contain links to third party sites. These sites are beyond the control of GGN and GGN accepts no responsibility for their content.

9.4 GGN will not, and its suppliers and licensors will not, be liable whether in contract, tort or otherwise for any loss or damage which:

  1. Arises other than through GGN negligence or the negligence of its employees agents or contractors; or
  2. Is not a reasonably foreseeable consequence of GGN's negligence; or
  3. Is any business loss including loss of revenue or profits or anticipated savings or wasted expense or data being lost or harmed or for any indirect, special or consequential loss or damage of any kind arising from access to or any use of the information and material contained on this site or any site you may access through this site.

9.5 GGN does not restrict or exclude its liability for:

  1. Personal injury or death directly caused by GGN or its employees whilst acting in the course of their employment with GGN or for fraud;
  2. Physical damage to your personal property up to £1,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with GGN;
  3. Any of GGN's liabilities which cannot by law be excluded or restricted.

9.6 If GGN is unable to perform any obligation under this agreement because of force majeure, as described in clause 13 of this agreement, it will have no liability for that failure to perform.

9.7 Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any goods or services by GGN, which will be set out in GGN's terms and conditions relating to the provision of such goods or services.

9.8 Each provision of this agreement, excluding or limiting liability, operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

9.9 In no event may you bring any claim against us more than 12 months after you knew of (or ought reasonably to have discovered) the event(s) giving rise to the potential liability.

9.10 We have no liability for any third party goods and services or towards third parties generally.

9.11 To the extent allowed by law, we exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose.

10. NOTICES

Notices given under this Agreement may be delivered online or by email. Additionally, GGN may publish notices to the Client via the GGN website; notices will be deemed effective on the date of publication, or otherwise as notified to the Client by GGN. A notice from GGN which is sent by email to the Client's email address will be deemed effective 3 days after the date it is sent. A notice from the client to GGN will be deemed effective when received by GGN at the email address notified by GGN to the Client.

11. DOMAINS

We will use our reasonable endeavours to register domain names and notify you of the outcome but we give no guarantee of success.

We may in our discretion cancel, take ownership, dispose of and/or refuse to register, release or renew any domain name:

  1. In the event of exceptional circumstances concerning that domain name
  2. If our fees in respect of that domain name are overdue
  3. If we are required to do so by regulation or competent authority, or
  4. If it is otherwise permitted under these terms and conditions.

You confirm and warrant that you are the owner of, or that you have been duly authorised by the owner to use, any trade mark or name requested or allocated as its name.

You recognise that a domain name may appear available at time of purchase, however owing to the varied updating processes of third-party databases, may come to realise that the domain was not available, even if paid for.

You should take no action in respect of your requested domain name until it has been notified that the requested domain name has been duly registered and GGN will not be liable for any such action taken by the Client.

If you license a domain name to someone else, you remain responsible for your obligations under this agreement and for providing and updating full contact information sufficient to resolve any problems. You accept liability for harm caused by wrongful use of the domain unless you promptly disclose the identity of the licensee to a third party who provides you with a reasonable evidence of actionable harm.

You must carefully check our notification of new registrations and inform us immediately if anything is incorrect.

You must supply accurate and reliable contact details including full name, address, email, telephone, fax and name of organisation contact for registrant and administrative and other contacts as well as name servers and you must and promptly correct and update those details.

Your wilful provision of inaccurate or unreliable information, wilful failure to promptly update information provided to us or your failure to respond for over 15 days to our enquiries concerning the accuracy of contact details constitute a material breach of this agreement and are a basis for cancellation of the relevant registrations.

You are bound by all present and future applicable terms and conditions, specifications, procedures, rules and policies of relevant Naming Authorities. Such documents are likely to be available on the relevant Naming Authorities' websites.

We are not liable for the actions of any Naming Authority.

Some of the key Naming Authorities' details are provided below.

Please be aware that by registering a .uk domain name, you are also entering into a domain registration agreement with the .uk registry Nominet. For the full agreement, please see here:

https://www.nominet.uk/resources/policy/policies-rules/#registrar

For the ICANN terms and conditions visit:

www.icann.org

For the ICANN Registrant's Benefits and Responsibilities visit

http://www.icann.org/en/resources/registrars/registrant-rights/benefits

For the ICANN site for registrant education visit

https://www.icann.org/resources/pages/educational-2012-02-25-en

For Centralnic terms and conditions visit:

www.centralnic.com

By registering a domain name you enter into a contract of registration through our registrars Easyspace Limited or OpenSRS you can find their terms and conditions here;

For Easyspace:

https://www.easyspace.com/terms-and-conditions/domains

For OpenSRS terms and conditions visit:

https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html

The Client shall indemnify to the maximum extent permitted by law, defend and hold harmless GGN, its directors, officers, employees and agents from and against any and all claims damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or relating to the registered name holder's domain name registration or use, and this indemnification obligation survive the termination or expiration of the registration agreement.

The Client acknowledges and agrees that GGN reserves the right to deny, cancel or transfer any registration that it deems necessary, in its discretion to protect the integrity and stability of the registry, to comply with all applicable laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process, to avoid any liability, civil or criminal, on the part of the Registry as well as its affiliates, subsidiaries, officers, directors, representatives, employees, and stockholders, for violation of the terms and conditions herein, or to correct mistakes made by the Registry or any registrar in connection with a domain name registration, and the registry also reserves the right to freeze a registered name during the resolution of a dispute.

Disputes are subject to the applicable dispute resolution policy then in force.

You submit to the jurisdiction of the courts or your domicile and the courts of England and Wales for the adjudication of such disputes.

We shall not release any domain to another provider unless full payment for the account has been received by GGN. You may not sell any domain name for which GGN has not received payment. You may not transfer ownership of any domain name for which GGN has not received payment.

11.1 Trademark Claims Notice

When a new domain registration is submitted in a new gTLD, within the first 90 days of the new gTLD entering the General Availability phase, we, the registrar, verifies whether or not the requested domain name has a matching trademark registered at the Trademark Clearinghouse. If a matching trademark does exist, we will send the potential registrant an email with a link to a webpage with details about the registered trademark, this requires an affirmative response to complete the domain registration. The registrant must agree to this notice within 24 hours of applying for the domain or the registration of the domain will not be completed and the domain name never registered. If an affirmative response is not received within the 24 hour timescale, the domain package will be cancelled and refunded.

Please find more information about this here: http://www.yoursupportservices.co.uk/domain-trademark

11.2 Domain Validation

If you have registered a new or transferred in a gTLD (e.g. .com, .net .org, .guru etc.) with new registration data, you will be sent an email asking you to validate your registrant contact data. Please follow the instructions in this email. Failing to receive an affirmative response from the registrant within 15 days will result in the suspension of the name

The title of the email will be “Please validate your domain name(s) as soon as possible” and it will be sent from our hostmaster@globalgold.co.uk email address.

You will also receive this email if you change the first name, last name or email address of the registrant or if we receive a bounce notification from the Whois Data Reminder Policy email.

Please find more information about this here: http://www.yoursupportservices.co.uk/domain-email-validation

11.3 Renewal of domain names

You acknowledge that you have ultimate responsibility for renewing the domain name and you accept that whether or not GGN has successfully contacted the Client pursuant to this clause GGN cannot be held liable if the Client fails to renew the domain name before its expiry.

The renewal of any domain name through GGN is subject to these Terms and Conditions.

When renewing GGN reserves the right in its sole discretion to change the registrar through which the domain is registered and in requesting the renewal of a domain name the Client authorises GGN to make such a change.

GGN does not warrant or guarantee that the domain name requested by the Client will be renewed or be capable of renewal and the Client should take no action in respect of the requested domain name until the Client has been notified that the requested domain name has been registered.

Any domain name not renewed by its expiry date will be de-activated on the expiry date. To avoid loss of service, You should ensure that domains are renewed well in advance of the expiry date. Uninterrupted service cannot be guaranteed.

Any gTLD not renewed before 40 days after its expiry date may be deleted. Once a domain has been deleted it cannot be renewed. At this point it will have to be re-registered and there is a risk that it may be registered by another person or company. Successful renewal cannot be guaranteed. You will be able to renew your domain on your control panel for up to 40 days after the expiry date, after the 40 day period please contact our renewals team on 0345 250 8008 to see if you can still renew your domain. For your Nominet domain (.uk .co.uk .org.uk .me.uk .plc.uk and .ltd.uk) you can renew the domain for up to 80 days after the expiry date, just call our renewals team on 0345 250 8008.

Renewal reminders will be sent 59 days, 35 days, 20 days and 4 days prior to renewal and the day after expiry.

11.4 Free .co.uk domain names

FREE co.uk domains only apply to Customers purchasing a NEW web hosting package.

FREE co.uk cannot be applied retrospectively to ANY hosting accounts.

Free domains are only available on the following hosting packages: shared web hosting

You accept that if you have obtained a reduced price for a domain or obtained a FREE co.uk domain having participated in a Free Hosting Trial or a £1 web hosting trial you will need to pay the prevailing TRANSFER FEE cost should you choose not to maintain your hosting and domain with GlobalGold. For details regarding prevailing Transfer Fee prices please call 0345 250 8007.

You acknowledge that you have ultimate responsibility for paying for the renewal of the domain name whether or not the domain has been provided at no cost initially.

11.5 Transfering of domain names

You agree that you may not transfer a domain name registration to another domain name registrar during the first sixty (60) days from the effective date of the initial domain name registration with us. After that time, you may transfer your domain name registration to a third party domain name registrar of your choice, subject to our then-current policies and procedures incorporated herein by reference.

Registrant explicitly authorizes Easyspace to act as their Designated Agent, as stipulated by the ICANN Transfer Policy, to approve a Change of Registrant on their behalf.

 

11.6 Direct .UK domain names -

.UK - pre-orders

The terms of service stated below are relevant to all new and existing customers.

All .uk pre registrations/orders will be on a first come first serve basis.

We are unable to accept multiple pre registrations on the same domain name either from the same customer or multiple customers.

All .uk pre registrations will only be offered to individuals with the following conditions;

Customers that want to pre-register a .uk domain extension must be over 18 years of age.

Customers that want to pre register a .uk domain extension must have a registered address in the United Kingdom, Customers located outside of the United Kingdom must provide a valid United Kingdom address at the time of registration and acknowledge that PO BOX addresses will not be accepted.

Domains registered before 23.59hrs on 28th October 2013 have rights to the equivalent .uk domain.

The reserved equivalent .uk domain can be registered at any point during the 5 years as long as the existing rights domain continues to be registered.

Order of rights for the equivalent .uk domain;

  • .co.uk
  • .org.uk
  • .me.uk
  • .ltd.uk
  • .plc.uk
  • .net.uk

If no equivalent .uk domain exists (.co.uk | .org.uk | .me.uk |.ltd.uk | .plc.uk |.net.uk) in the .uk namespace before 28th October 2013 then registering a .co.uk domain before 10th June 2014 will give customers first rights to register the equivalent .uk domain when it launches.

Customers who cancel or transfer existing .uk domain names before a successful pre registration/order will not be entitled to a refund.

All .uk domain pre registrations are governed by the following Nominet terms and conditions:
http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

We do not accept responsibility for incorrectly spelled domain names.

All .uk pre registrations will be charged at the advertised price at the time of purchase.

If your registration is unsuccessful on the date of launch - we will give you a full refund - minus a £5 administration charge. We will refund you within 10 working days from the launch date.

Pre registering .uk domain extensions will result in an invoice being generated and sent immediately and that the new .uk domain will not be available until 10th June 2014.

We do not accept any responsibility for unsuccessful registrations.

Customers are aware the launch date of 10th June is out with the control of GlobalGold and is subject to change.

The Pre-registration/order service will not be available after the launch date.

All .uk pre registrations are subject to our general terms.

We reserve the right to with draw pre-registration/orders at any time.

 

11.7 The Pre-registration (pre-order) of new generic top level domain names (nGTLDS)

This term relates to the pre-ordering of gTLD's on globalgold.co.uk

  1. You will receive an order confirmation email – this is merely a record of your pre-registration.
  2. If you are unsuccessful – we will give you a refund minus a £5 administration charge (all refunds have to be processed manually) within 7 business days of the launch of the domain extension.
  3. You will not be able to associate any services (or use the domain) until registration is complete and the domain is live in your account.
  4. All prices for pre-registration of new gTLD’s have a non-refundable £5 administration charge (except .London domain names (prior to 1st August 2014) which has a £10 non-refundable administration charge).
  5. If there is a trademark registered against the domain we cannot guarantee registration.

11.8 General .scot domain names terms and conditions

Anyone registering  in the priority period, pre-ordering (pre-reg) or applying for a  .scot domain name on or after General Availability are bound by the general terms and conditions of the .scot registry – for information on these terms please click here (link to PDF) http://dotscot.net/wp-content/uploads/2014/07/dotSCOT_General_Registration_Policy.pdf

Pre-order of .scot domain names terms and conditions

Any pre-registration (none priority period applications) for the .scot domain name are bound by the same terms and conditions for other new gTLD domain names - please click here

Priority period applications - .scot domain names terms and conditions


The following terms relate to customers who have applied for .scot domain names during the Priority periods (July to September 2014).

1) Priority 2 – Public Interest Limited Registration Period

15th July 2014 – 14:00 GMT (13:00 UTC) 19th September 2014

For legal entities with a specific role in the promotion of the worldwide Scottish community including public authorities in Scotland.

Entities eligible for this category may register;

  • Their own name, including clear variations and or abbreviations.
  • Their online services
  • The same domain they have registered in another TLD and is being effectively used
  • Their registered trademark

Public Authorities may also register;
Names of public services for which the Public Authorities have specific responsibilities.  These would include at least, amongst others the following services;

  • Public order and public security
  • Public affairs and institutional relations
  • Taxation, economic development and promotion
  • Transportation
  • Public health
  • Public utilities
  • Urban planning and environmental protection
  • Citizen participation
  • Culture and education
  • Tourism
  • Geographical names for any administrative level of Scotland (e.g. provinces, cities, districts, neighbourhoods, streets…), local landmarks, and other locally-relevant and iconic names over which the Public Authority are the relevant authority according to law.

Registrants must supply proof that they are part of certain public directories which makes them eligible for registering the domain name.  Applications in this priority period will be validated by the .scot registry and will be checked against a list of publicly available resources which will be provided by .scot. (We do not have this info from .scot yet)

Registrants must supply;

  • Their current URL
  • Their statement of intended use for the domain name

Contention for the same domain applied for by more than 1 party in this phase will be resolved on a first come first served basis.

2) Priority 3 – Limited Registration Period for Local Trademarks (non TMCH))

15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

This category is for non TMCH validated trademarks with effect in Scotland applied on or before 13th June 2012 and granted on or before 23rd January 2014 and in force at time of registration of the domain name.  For this launch local trademarks refers to;

  • British trademarks registered at the United Kingdom Intellectual Property Office
  • EU Community trademarks registered at the Office for Harmonization of the Internal Market
  • WIPO International trademarks with effect in the UK

Registrants must supply;

  • The trademark number
  • Name of the trademark authority that issued the trademark i.e. IPO, WIPO or OHIM
  • Their statement of intended use for the domain name

Applications in this priority period will be validated by the .scot registry and CORE Association as an agent of the registry.  Applications will be individually verified with the aid of the IPO search tool available online:

http://www.ipo.gov.uk/types/tm/t-os/t-find.htm

This database contains all three types of Local Trademarks eligible under this program i.e. British Trademarks, EU Community Trademarks and WIPO International Trademarks in force in the UK.

If a trademark holder has registered with the TMCH they will have priority over the domain even if it is for example a US trademark.

Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

3) Priority 4 – Other Rights Limited Registration Period

15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

This phase allows registrants that are legal entities, not individuals, with its legal seat in Scotland able to buy certain domains;

  • Their official registered name and/or trading name, including clear variations and or abbreviations
  • The same domain they have registered in another TLD and which is being effectively used

Registrants must supply;

  • Their current URL
  • Their statement of intended use for the domain name

Applications in this priority period will be validated by the .scot registry and CORE Association as an agent of the registry.  Applications will be individually checked against online resource provided by Companies House Register, the official UK government register of UK companies;

http://wck2.companieshouse.gov.uk//wcframe?name=accessCompanyInfo

Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

4) No Priority Landrush

15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

For registrants who do not fit into one of the above categories but still want to purchase a .scot domain before the general availability launch on 23rd September 2014

Registrants must supply;

  • Their statement of intended use for the domain name

Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

 

11.9 Free Email Hosting Promotion 24th June 2014

  1. A “new GTLD Domain” is a domain extension that has been launched after 5th February 2014 (excluding .UK) as listed here.
  2. For example, this includes new domain extensions such as .expert, .guru, .xyz, .club, etc. It does not include traditional extensions such as .com, .co.uk, .uk etc.
  3. The free mailbox can only be used on the new gTLD range of extensions
  4. The free mailbox is for the standard Email Package (£2.99 per month) only
  5. The free mailbox is for 1 year only and will revert to full pricing after 12 months
  6. The free mailbox can only be applied to the new GTLD entered by you "the customer"
  7. This offer only applies to new sales and cannot be used on a renewal
  8. This is not available with any other offer
  9. There is no cash alternative
  10. This offer is only applicable to domains purchased after 23rd June 2014
  11. We have the right to withdraw this offer at any time

11.10 General Availability Domain Launch Offer

  1. The discount offered is for the period advertised only
  2. The discount will be applied in the basket and will be for the advertised extension only
  3. Pricing will restore to normal after the initial purchase period
  4. If you are unsuccessful in the domain registration the payment charged will be refunded not the advertised amount
  5. This is not available with any other offer
  6. This offer is for new domain registrations only and not renewals
  7. There is no cash alternative
  8. This offer is subject to our general terms
  9. We have the right to remove the offer at any time

11.11 Additional Terms and Restrictions for .Diet, .HipHop and .Juegos

  1. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder will abide by all applicable laws regarding privacy, data collection, consumer protection (including in relation to misleading and deceptive conduct), fair lending, debt collection, organic farming, disclosure of data, and financial disclosures.
  2. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder further agrees that if it collects or maintains sensitive health and financial data that it will implement reasonable and appropriate security measures commensurate with the offering of those services, as defined by applicable law.

11.12 25% off .me domain names - ends 31st March 2015

  1. 25% off .me domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. We reserve right to end this offer without notice
  9. Offer ends 31st March 2015 at midnight

11.13 60% off .pics domain names - ends 31st March 2015

  1. 60% off .pics domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 31st March 2015 at midnight

11.14 60% off .photo domain names - ends 31st March 2015

  1. 60% off .photo domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 31st March 2015 at midnight

11.15 35% off .website domain names - ends 31st March 2015

  1. 35% off .website domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 31st March 2015 at midnight

11.16 20% off .club domain names

  1. 20% off .club domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice

11.17 25% off .co.com domain names - ends 31st May 2015

  1. 25% off .co.com domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  8. Global Gold reserve right to end this offer without notice
  9. Offer ends 31st May 2015 at midnight

11.18 80% off .science domain names - ends 23rd May 2015

  1. 80% off .science domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  8. Global Gold reserve right to end this offer without notice
  9. Offer ends 23rd May 2015 at midnight

11.19 75% off .xxx domain names - ends 30th April 2015

  1. 75% off .xxx domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  8. Global Gold reserve right to end this offer without notice
  9. Offer ends 30th April 2015 at midnight

11.20 25% off .uk.com and .uk.net domain names - ends 31st May 2015

  1. 25% off .uk.com and .uk.net domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  8. Global Gold reserve right to end this offer without notice
  9. Offer ends 31st May 2015 at midnight

11.21 60% off .london domain names - ends 31st August 2015

  1. 60% off .london domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  8. Global Gold reserve right to end this offer without notice
  9. Offer ends 31st August 2015 at midnight

11.22 57% off .tech domain names - ends 5th October 2015

  1. 57% off .tech domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  8. Global Gold reserve right to end this offer without notice
  9. Offer ends 5th October 2015 at midnight

11.23 75% off .gb.net domain names - ends 4th January 2016

  1. 75% off .gb.net domain names offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use the promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 4th January 2016 at midnight

11.25 60% off .info domain names

  1. 60% off .info domains offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Easyspace
  9. Easyspace reserve right to end this offer without notice
  10. Offer ends 30th June 2018 at midnight

11.27 70% off .me domain names

  1. 70% off .me domain names offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use the promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice

11.28 60% off .co domain names - ends 30th April 2016

  1. 60% off .co domain names offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use the promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 30th April 2016 at midnight

70% off .rocks domain names - ends 30th June 2016

  1. 70% off .rocks domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 30th June 2016 at midnight

60% off .social domain names - ends 30th June 2016

  1. 60% off .social domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 30th June 2016 at midnight

50% off .live domain names - ends 30th June 2016

  1. 50% off .live domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 30th June 2016 at midnight

75% off .sex .adult .porn and .xxx domain names - ends 31st May 2016

  1. 75% off .sex .adult .porn and .xxx domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 31st May 2016 at midnight

30% off .eu domain names - ends 27th September 2017

  1. 30% off .eu domains offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Global Gold
  9. Global Gold reserve right to end this offer without notice
  10. Offer ends 27th September 2017 at midnight

80% off .ltd .company .email and .solutions domain names until 30th September 2017

  1. 80% off .ltd .company .email and .solutions domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  9. GlobalGold Network Limited reserve right to end this offer without notice
  10. Offer ends 30th September 2017 at midnight

75% off .photography domain names until 30th September 2017

  1. 75% off .photography domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  9. GlobalGold Network Limited reserve right to end this offer without notice
  10. Offer ends 30th September 2017 at midnight

57% off .gallery domain names until 30th September 2017

  1. 57% off .gallery domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  9. GlobalGold Network Limited reserve right to end this offer without notice
  10. Offer ends 30th September 2017 at midnight

70% off .london domain names until 30th June 2018

  1. 70% off .london domains offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. There are no limits to the number of domain names any individual customer can buy as part of the offer
  5. Offer is not valid on renewals and transfers
  6. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  7. Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  8. Easyspace reserve right to end this offer without notice
  9. Offer ends 31st March 2018 at midnight

70% off .scot domain names - ends 28th February 2018

  1. 70% off .scot domains offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  9. GlobalGold Network Limited reserve right to end this offer without notice
  10. Offer ends 28th February 2018 at midnight

55% off .me domain names - ends 31st December 2018

  • 55% off .me domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without notice
  • Offer ends 31st December 2018 at midnight

 

60% off .eu domain names - ends 31st December 2018

  • 60% off .eu domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without noticeE
  • Offer ends 31st December 2018 at midnight

 

60% off .click domain names - ends 31st March 2018

  • 60% off .click domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without notice
  • Offer ends 31st March 2018 at midnight

 

75% off .link domain names - ends 31st March 2018

  • 75% off .link domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without notice
  • Offer ends 31st March 2018 at midnight

 

50% off .photo domain names - ends 31st March 2018

  • 50% off .photo domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without notice
  • Offer ends 31st March 2018 at midnight

 

60% off .help domain names - ends 31st March 2018

  • 60% off .help domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without notice
  • Offer ends 31st March 2018 at midnight

 

50% off .gift domain names - ends 31st March 2018

  • 50% off .gift domains offer is available to both new and existing customers
  • Discount will be applied at the basket stage
  • Discount offer only applies to new purchases
  • Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  • There are no limits to the number of domain names any individual customer can buy as part of the offer
  • Offer is not valid on renewals and transfers
  • Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  • Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  • GlobalGold Network Limited reserve right to end this offer without notice
  • Offer ends 31st March 2018 at midnight

 

 

70% off .org domain names - ends 31st January 2018

  1. 70% off .org domains offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by GlobalGold Network Limited
  9. GlobalGold Network Limited reserve right to end this offer without notice
  10. Offer ends 31st January 2018 at midnight

 

11.24 .law and .abogado Domain Registrations

In order to be eligible to register (and continue to be a registrant of) a .law and/or a .abogado TLD, the registrant must be a Qualified Lawyer. For the purposes of this Eligibility Policy, a Qualified Lawyer is a professional who is licensed to practice law by an approved regulator of legal services in a given jurisdiction. A Qualified Lawyer must be identifiable as a currently licensed practitioner in the public records kept by the relevant approved regulator. The registry will engage an independent third party (the Validation Company) to carry out the verification of applicants against the Eligibility Criteria in this Eligibility Policy. The registry reserves the right for the Validation Company to contact applicants in order to request any further information or supporting documentation that it deems necessary to satisfy itself as to whether or not an applicant meets the requirements of this Eligibility Policy. Validation may occur for each registration year.

Registration fees are non-refundable after 5 days of application regardless of the outcome of verification by the registry. Please note that verification may take longer than 5 day in which case, registration fees are still non-refundable. If rejection or cancellation occurs within the first 5 days of application an application fee of £15 +VAT per year per order is still non-refundable. Certain names may be reserved or considered premium names.

.london Priority Period Rules orders placed prior to 31st July 2014

1) .london domains applied for during the priority period will be allocated in the following order:

  a) Trademark Sunrise applications will come first – must be registered at the Trademark Clearinghouse

  b) Then will come those with a London presence who can demonstrate rights to a name (e.g. it matches their business name).

  c) Next will come applications from Londoners for any name

2) At the end of London Priority Period, if there is more than one applicant in the same priority ranking, those applicants will be invited to participate in an auction for the applied-for domain name. The auction will then take the form of a private and closed auction via an online platform. Auctions should run for several weeks from the end of August.

3).London validator will contact applicants when there is more than one applicant for a domain. Applicants will be contacted by email, where they will have to log into an online validation system

4) Domains will be allocated after the priority phase closes on 31st July 2014. During August, names where there was only one applicant will be released for registration to that applicant, it should normally be allocated during August 2014.

5) Once a domain name has been allocated, then it can be used to make a website live. Domain names registered after 9th September 2014 can be used immediately.

6) Should registration NOT be successful we will refund your fee minus a £10.00 administration charge.

7) Whilst the .london registry are still processing applications, domains may still show as available on Registrar websites. However, all applications during the London Period will take priority.

Uniregistry

Please be aware that by registering a Uniregistry domain name, you must agree to the registries acceptable use policy, the full policy can be found here; https://uniregistry.link/bin/pdf/Acceptable_Use_Policy_and_Terms_of_Service.pdf

Rightside Registry

Please be aware that by registering a Rightside Registry domain name, you must agree to the registries terms and conditions, the full policy can be found here; http://rightside.co/fileadmin/downloads/policies/Rightside_Registration_Terms.pdf

Afilias

Please be aware that by registering an Afilias domain name, you must agree to the registries terms and conditions, the registry policies can be found here; http://afilias.info/policies

 

12. ENDING YOUR USE OF THE SERVICE OR SUSPENDING THE SERVICE

12.1 You may cancel the Online Service at any time, by giving 28 days notice in writing to GGN at Global Gold Ltd, Kelvin Campus West of Scotland Science Park, Glasgow, G200SP. Alternatively, the User may submit a request in writing via email to accounts@globalgold.co.uk. No cancellations are accepted verbally. No cancellation will be accepted if any outstanding payments exist on the account.

12.1.1 If the User has paid annually or quarterly in advance for the service, no refunds will be provided. Users making cancellation requests after 31 days of an account being set-up or renewing on either annual or quarterly accounts will not be refunded.

12.1.2 If the User has not cancelled a service in writing at least 28 days prior to a service renewal and an invoice has subsequently been raised, the User accepts that that invoice must be paid in full, whether it is monthly, quarterly or annual in duration.

12.2 GGN reserves the right to end or suspend Your use of the Online Service or the availability of the Online Service for any reason. We will usually give you reasonable notice of such termination or suspension, however, this may not always be possible, if for example, there is a security concern or a technical issue.

12.3 On termination, all setup costs will be borne by You.

12.4 GGN reserves the right to terminate this Agreement immediately if:

12.4.1 The User fails to perform any of the obligations required of it under this Agreement or fails to observe any of the obligations under the agreement, and such failure is not remedied by the User within 14 days after receipt by it of a notice requiring the default to be remedied.

12.4.2 Where either party terminates the agreement, GGN will retain all payments made by the User under the Agreement and the User acknowledges that no refunds will be made under any circumstances.

12.4.3 On termination of the Agreement, GGN may henceforth deny the User access to the services.

13. FORCE MAJEURE

13.1 Force majeure means anything outside the reasonable control of a party, including but not limited to, acts of God, fire, storm, flood, earthquake, explosion, accident, acts of the public enemy, war, rebellion, insurrection, sabotage, epidemic, quarantine restriction, labour dispute, labour shortage, power shortage, transportation embargo, failure or delay in transportation, including without limitation where a party ceases to be entitled to access the internet or ceases to have access to the internet for whatever reason, any act or omission (including laws, regulations, disapprovals or failures to approve) of any government or government agency.

13.2 If a party is wholly or partially precluded from complying with its obligations under this Agreement by Force Majeure, then that party's obligation to perform in accordance with this Agreement will be suspended for the duration of the Force Majeure.

14. CHANGES

GGN has the right to change these terms and conditions for Online services and website use by giving you 14 days notice in writing (which may be given on the website) or by sending you a message through the Online Service. GGN also reserves the right at any time to change the level of the service fee.

If the user continues to use the services for 7 days after the date when the changes are made, the user shall be deemed to have accepted the revised agreement.

15. ASSIGNMENT

Your contract is personal to you and you may not assign it.

We may assign our rights to your contract only if such an assignment is on terms which are at least as advantageous to you as those set out in your contract.

16. PAYMENT CONDITIONS

If you have opted to make payments by a payment card for your services you will be charged on a monthly, quarterly or annual basis for your services on the payment card you have provided until further notice UNLESS you:

  1. Log into your account at GGN to update your payment method preference;
  2. Email GlobalGold: accounts@globalgold.co.uk ;
  3. Call 0345 313 0905 to update your payment details;
  4. Advise GGN of cancellation of your services in writing.

Whether or not you set up your account online or call in to set up your account, once you have selected to make payment for a subscription service on a monthly quarterly or annual basis, you are agreeing to the following:

  1. That all regular fees will be processed on the payment facility you have provided for the provision of the service until further notice.
  2. That these payments, which may be monthly, quarterly or annual payments subject to your preference, will remain in place until cancellation of the specific service is received in writing.
  3. That GGN may hold your payment card data in an encrypted format on your behalf until YOU cancel the specific subscription service in writing or YOU request a change in payment facility.

If you fail to make regular payments for your services, GGN has the right to suspend your services until payment has been received.

If your account is suspended for non-payment you may be charged interest at 4% above the base rate in addition to what is outstanding on your account.

If you chose to cancel your services at GGN this will only occur if your account is fully paid up to date.

You may only cancel your services in writing.

GGN do not accept verbal cancellations under any circumstances whatsoever.

17. THE VALIDITY OF THESE TERMS AND CONDITIONS

We believe these terms and conditions for Online services are fair. If any part proves not to be legally valid because it is unfair, it will not affect the rest and we are entitled to treat that term as changed in a way that makes it fair and valid.

18. LAW

These terms and conditions are governed by the law and courts of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

19. COMPLAINTS

ESCALATED COMPLAINT HANDLING PROCESS

We realise that sometimes things don’t go according to plan, despite training all our staff to ensure things run smoothly. So while we always aim to provide top quality service, we recognise that there may be times when things go wrong. All members of our staff will always do their very best to help, but there may be times when our customers need extra assistance to sort out certain issues.

We want to make this process as easy as possible for you and are committed to doing everything we can to resolve customer complaints. If you feel you need extra assistance, please email us at customerescalations@globalgold.co.uk and our customer services team will investigate and propose a solution, we will acknowledge your complaint within 1 working day. If you are not happy with the solution your case will be escalated to the Customer Services Manager.

20. SLA

SERVICE LEVEL AGREEMENT

The Service Level Agreement, hereinafter referred to as the SLA sets out our aims with regard to the level of service provided. Our failure to meet an aim set out in the SLA will not constitute a breach of this contract.

Response Times

Weekday Support response times (working hours):
Ticket: Less than 1 hour
Telephone: Less than 5 minutes

Weekend Support response times (9am - 5:30pm):
Ticket: Less than 1 hour
Telephone: Less than 5 minutes (server only)

Complaint handling & response time:
Acknowledgement: Within 24 hours

Out of hours tickets will be answered within 24 hours on the next working day