Frequently asked questions
- What is a mailbox?
- What is best for me, POP or IMAP?
- How is mailbox storage allocated?
- Do you support both POP3 and IMAP?
- Can I check GlobalGold email with software like Outlook Express or Windows Mail?
- What is GlobalGold webmail?
- Does your email include spam protection?
- Do I have to have a domain name to buy an email address?
- Can I send email through GlobalGold too?
- What is the maximum message size?
- Do you limit the number of emails my organisation can send in a day?
- Can you redirect mail to multiple users?
- Can I have a copy of Outlook on my work machine and home machine synchronised to the same mailbox?
- Can I use mobile devices with your service?
What is a mailbox?
A mailbox is an area on a server where messages sent to your email address arrive. They are held in the mailbox until you log in to check for messages. Every email address has its own mailbox. Each email address you buy from GlobalGold includes a mailbox on our servers. You can check for new messages either by logging in with software like Outlook Express, or by using our webmail service.
What is best for me, POP or IMAP?
If you are accessing your mailbox from a single device then POP is probably best for you. If you will be accessing your mailbox from multiple devices (ie PC, laptop, mobile device etc) then IMAP will be best as each device will see the same information.
How is mailbox storage allocated?
Each mailbox is assigned it's own allocation depending on the plan. These range from 200MB up to 1GB. Further disk space can be requested by contacting sales@globalgold.co.uk.
Do you support POP3 and IMAP?
Yes we support POP3, IMAP and SMTP.
Can I check GlobalGold email with software like Outlook Express or Windows Mail?
Yes. You can check your GlobalGold email with any email software that allows you to connect to a POP3 mail server. Actually, there are very few which can't do this. Popular email programs include:
- Microsoft Outlook and Outlook Express
- Microsoft Windows Live Mail
- Microsoft Mail
- Eudora
- Apple Mail
- Mozilla Mail
- Thunderbird
We don't offer support for all these programs, but we'll provide all the settings you need to get started. You just need to follow the program's instructions to add a new email account.
What is GlobalGold webmail?
GlobalGold webmail lets you check your email from any computer with a web browser (like Internet Explorer) and internet connection.
It's a fully-functioning email program inside your web browser. It lets you send and receive messages just as easily as if you were using a piece of software on your computer at home.
The biggest benefit of GlobalGold webmail is its flexibility. It removes the need for you to be at a specific computer to check for new emails. Out of office messages can be configured through our webmail too. Our webmail can be found at http://webmail.globalgold.co.uk/.
Does your email include spam protection?
Yes - we offer a basic spam filtering service as standard, so your inbox doesn't get overloaded with junk email.
Our more advanced anti spam/anti virus service blocks spam, viruses, worms and other online threats at an additional cost.
Do I have to have a domain name to buy an email address?
Yes. To use the GlobalGold email hosting plans you'll need to either use an existing domain you own or choose a name that really reflects your personality and identity (or that of your family, your business, or whatever you're going to us the email addresses for!).
A key part of that is making sure the bit that comes after that'@' symbol - the domain name - is unusual. And you can do that without having your own domain name.
If you don't yet have a domain name, you can buy one when you buy an email address.
Can I send email through GlobalGold too (SMTP Relay)?
Yes - we offer access to an outgoing mail server so you can send messages directly from your email program at no additional cost. This will work with nearly all ISPs.
What is the maximum message size?
The servers are limited to 20MB per email.
Do you limit the number of emails my organisation can send in a day?
Although the service is not designed to be used as a bulk sending mechanism. GlobalGold has a maximum of 100 recipients per email. For bulk sending, see our Email marketing section.
Can you redirect mail to multiple users?
Yes using mail groups, i.e. sales@domain.com could be set-up to deliver mail to multiple mailboxes.
Can I have a copy of Outlook on my work machine and home machine synchronised to the same mailbox?
Yes using the IMAP protocol. Each copy will stay in sync with your mailbox on our servers.
Can I use mobile devices with your service?
Absolutely. iPhones and Windows Mobile devices are supported using IMAP.