Customer Loyalty and Web Hosting
One of the main reasons our clients stay with Global Gold, we have an extremely high retention level for web hosting business, is that we over-deliver everywhere that we can. From day one we operated with the following:
- A no hassle refund policy;
- A phone number clearly displayed throughout our website;
- Giving you the names of people, who can resolve your issues politely, courteously and quickly;
- Working with the highest hardware
- Adopting open source software where possible
- Recruiting and retaining high calibre staff able to reduce the occurence of problems.
Our policy of delivering excellence in customer service is in still fundamental to our philosophy and we believe this is one of the reasons why we have some of the highest customer loyalty in the web hosting market today.
Whenever anything goes wrong with our clients’ connections or they have technical issues, they call us first, NOT because they think it’s our fault but because THEY KNOW we’ll answer the phone and help them. That’s more than unusual in the web hosting sector and that’s why we provide hosting to some of the world’s biggest branded players.
According to Debra Hastings-Henry, M.D. of Global Gold “Company size doesn’t matter to Global Gold, whether you’re big or small, it’s our mission to treat our customers the way we like to be treated ourselves, so we strive to deliver excellence in service and uptime as the basic standard and that’s why Customer Loyalty at Global Gold is without doubt amongst the highest in the industry.”
Tags: web hosting