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Archive for the ‘General’ Category




Email Marketing Experts launch Suite26

Thursday, September 4th, 2008

Global Gold has launched Suite26 with a view to remaining a key player in the Email Marketing sector. With over 9 years experience of providing email marketing and web hosting solutions to business, the company feels it has the credentials to continue delivering excellence in spite of the economic forecasts.

“We coined the phrase “Build, Track and Cement” back in the Nineties and variations of this are still being used today by our competitors. The key is to build what seem to be one-to-one relationships, track how your customers respond to you and cement the relationships you build. That way you build profitable relationships with people. 

Our vision, technical know-how and hands-on experience speak for themselves and the launch of Suite26, one of the most innovative, easy-to-use Email Marketing applications for business is testimony to that”, said Debra Hastings-Henry, Director at Global Gold Network, at a recent online marketing conference.

Security in Web Hosting

Tuesday, June 24th, 2008

A recent report, “A Government Perspective of the Worldwide Top 10 IT Security Vendors, Government Insights”, analysed the ten largest IT security software vendors across all industries and recognised Juniper’s range of certified network security solutions for businesses, service providers, and government entities.  

Noteworthy was the references to Juniper’s integrated firewall, IP security (IPSec) virtual private networks (VPN), and intrusion prevention systems and appliances, as well as secure sockets layer (SSL) VPNs and unified access control portfolios. Global Gold have long been an advocate of Juniper solutions because of the advances they continue to make to their products and Global Gold’s web hosting network, which must count one of the most secure for SME businesses worldwide.

Customer Loyalty and Web Hosting

Monday, June 23rd, 2008
One of the main reasons our clients stay with Global Gold, we have an extremely high retention level for web hosting business, is that we over-deliver everywhere that we can. From day one we operated with the following:
  1. A no hassle refund policy;
  2. A phone number clearly displayed throughout our website;
  3. Giving you the names of people, who can resolve your issues politely, courteously and quickly; 
  4. Working with the highest hardware
  5. Adopting open source software where possible 
  6. Recruiting and retaining high calibre staff able to reduce the occurence of problems.
Our policy of delivering excellence in customer service is in still fundamental to our philosophy and we believe this is one of the reasons why we have some of the highest customer loyalty in the web hosting market today.
Whenever anything goes wrong with our clients’ connections or they have technical issues, they call us first, NOT because they think it’s our fault but because THEY KNOW we’ll answer the phone and help them. That’s more than unusual in the web hosting sector and that’s why we provide hosting to some of the world’s biggest branded players.
According to Debra Hastings-Henry, M.D. of Global Gold “Company size doesn’t matter to Global Gold, whether you’re big or small, it’s our mission to treat our customers the way we like to be treated ourselves, so we strive to deliver excellence in service and uptime as the basic standard and that’s why Customer Loyalty at Global Gold is without doubt amongst the highest in the industry.”

Global Gold uses Telecity data centres

Tuesday, June 17th, 2008

Global Gold Network houses all of its web hosting servers within the TeleCity Group of data centres. Telecity is Europe’s leading data centre provider and has over 15 years of specialist expertise in the area of data centre management.
TelecityRedbus is going to pay £33 million for Globix UK and its associated pan-European network. Last November, Telecity bought Redbus Interhouse. Since then, the combined company has been aggressively building its service portfolio and pursuing new markets in the European area.
“We have a leadership position, not only in terms of market share and everything else, but more importantly in the way we drive the industry,” says Mike Tobin, TelecityRedbus CEO. “We are aggressive in terms of where we think the pricing position should be, and what people should be receiving in terms of service levels.”

Through the deal, TelecityRedbus will gain two high-specification data centers, with 40,000 square feet, in central London, as well as:

  1. - an expanded Internet network infrastructure,
  2. - a comprehensive portfolio of managed services
  3. - Globix’s technical and management specialist team.

Global Gold’s Technical Director, Tim Dunton said that “For us this move makes sense, we’re located near these datacentres to ensure we can support our customer base. We’ve also recognised that Telecity is in the business for the long haul and we’ve watched them invest in state of art technology and companies over time, improving the services they deliver. There is no data centre that can match them in the UK especially when you consider on-site ISP and bandwidth availability.”

This acquistion will consolidate Telecity’s position as one of Europe’s most advanced web hosting and managed data center service providers and the Global Gold web hosting network will benefit enormously from it.

What is SSL?

Tuesday, May 27th, 2008

Secure Sockets Layer or SSL is a security protocol originally created by Netscape that has become an international standard for exchanging sensitive information on the Internet. The sensitive information is usually sent between a website and the ‘client’ computer communicating with it.

The standard known as SSL is built in to all popular browsers, and we don’t even notice it engage itself automatically when a user connects to a web server that is an SSL web server. It’s incredibly easy to notice when a server is using SSL security because the web address in the web address field of your browser will start with https://. The ‘s’ is a sign of the Secure connection. There is usually a yellow padlock that appears somewhere in the web browser window.

A browser automatically asks the server for a digital Certificate of Authority (CA) when it connects to an SSL server. This digital certificate authenticates the server’s identity to make sure you are not sending sensitive data to a hacker site. The CA is issued by an authorised body that ensures the owners of the website are legitimate by performing a number of checks against them. The browser also makes sure the web address or domain name of the site matches the domain name on the CA. You will not even be aware of this handshake taking place as it happens seamlessly unless there is an issue to report to the client.

If there is a problem with the CA, even if it is only out of date, your web browser will inform you of the exact problem and allow you to quit the website or continue at your own risk.

Advice and info: What are RAID Systems

Monday, May 26th, 2008

RAID stands for Redundant Array of Independent/Inexpensive Disks. RAID is a set of one or more hard disk drives put in place usually by the administrators of a computer system, usually in a server environment. It is important to remember that hard disk drives are moving parts, and like any other moving part they will wear and tear and malfunction. Typically a hard disk can last from 4-10 years depending on its usage. Of course because of the unknown life span of a hard disk it is important that the data stored on it is protected in some way because as soon as a hard disk fails, it becomes increasingly difficult to retrieve that data.

The cost in the 80s and 90s of hard disks was considerably high which makes it hard to explain why the word Inexpensive appears in the acronym “RAID”. However for large organisations who can lose thousands of pounds for every minute or hour that a computer server is not working happily spent money buying extra hard disks to form this RAID system. More recently though the cost of computer hardware has reduced dramatically making a RAID system viable for even small to medium sized enterprises.

There are a few ways of deploying a RAID system on to a server, and they are all put in place for practical purposes. The main two RAID deployments used are called Striped and Mirrored, also referred to as RAID 0 (pronounced “RAID zero”) and RAID 1. A Striped RAID system means that the capacities of all the hard disks are amalgamated to create a larger hard disk totalling the capacities of all the hard disks in that RAID. This of course serves no practical purpose with regards to backing up data, as if one of the hard disk fails the whole RAID is lost. Another backup solution would need to be in place, but that suits some organisations.

A Mirrored RAID system means that two or more hard disks are exact copies of one another, and should one of them fail therefore an exact copy of the data is available to administrators on one of the other hard disks in the RAID.

What is FTP?

Monday, May 26th, 2008

The File Transfer Protocol (FTP) is a network protocol in computing that is used to move data from one computer to another computer over a network, for example, over the Internet.

The File Transfer Protocol (FTP) is a protocol (which means a set of agreed rules) for files to be exchanged over any TCP/IP based network (such as the internet) to manipulate files on a second computer on that network. It is irrelevant which operating systems (windows 95, xp, Linux, Unix, Sun) are involved (if the computers permit FTP access), because they all have adhered to the FTP specification/protocol.

In a web server environment context, the files you would transfer are from your computer to your web space on the web server. The files you would be likely to transfer up are the images and web pages you have probably created for your website.

There are lots of existing FTP server and client programs available, some are free but the feature rich ones that make some laborious tasks efficient are usually available on licence. An FTP server can be set up for lots of practical applications such as between voice servers, game servers, Internet hosts, and other physical servers.

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