Terms & conditions
GlobalGold Network Limited
Registered Office: 3 Warners Mill, Silks Way, Braintree, Essex, CM7 3GB
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THIS SERVICE ALLOWS YOU TO SUBMIT AN ONLINE REQUEST FOR PRODUCTS AND/OR SERVICES. ANY SUCH REQUEST IS SUBJECT TO AVAILABILITY AND GLOBALGOLD NETWORK LIMITED VERIFICATION PROCEDURES. NOTHING IN THIS SITE SHALL BE DEEMED TO BE AN OFFER BY GLOBALGOLD NETWORK LIMITED TO PROVIDE ANY GOODS OR SERVICES TO YOU. BY PLACING AN ORDER, GLOBALGOLD NETWORK LIMITED WILL NOT BE BOUND TO PROVIDE YOU WITH SUCH PRODUCTS AND/OR SERVICES UNTIL WE HAVE TOGETHER ENTERED INTO AN AGREEMENT FOR THE PURCHASE OF SUCH GOODS AND/OR SERVICES. OUR PRODUCTS AND SERVICES THAT YOU MAY APPLY FOR USING THIS SERVICE HAVE THEIR OWN TERMS AND CONDITIONS. IF THERE IS A DIFFERENCE, THE TERMS AND CONDITIONS RELEVANT TO THE PRODUCT OR SERVICE SHALL PREVAIL.
1. DEFINITIONS
In these terms and conditions for online services the following words shall have the following meanings:
"GGN" means GlobalGold Network Limited (whose registered office is at 3 Warners Mill, Silks Way, Braintree, Essex CM7 3GB and its respective successors and permitted assigns and employees and agents.
"Passwords" means the secret word or number used to confirm a User's identity when using the Online Service.
"Online Service" means the online service that enables You to obtain more information via the Internet regarding GGN's products and services; allows You to Order GGN's products and service and allows You to monitor the status of your requests.
"User" means, anyone You have authorised and GGN has approved to use the Online Service.
"You/Your" means You the business entity on whose behalf you have registered with GGN to use the Online Service and includes your business entity's successors, permitted assigns, employees and agents.
"Client" means the person(s) named on the Registration Form and any authorised user.
2. DURATION OF THE AGREEMENT
This agreement will commence on the date on which the client completes the online registration process and will continue in effect unless and until it is terminated under the terms of this agreement.
3. YOUR OBLIGATIONS
You represent that you have power and authority to enter into this agreement.
The Service is provided solely for the Client's and User's use, however the Client is permitted to re-sell the service to third-parties.
You are responsible for anything which you transmit to, or receive from or via, or which you post to GGN.
You agree that you will be responsible for the acts and omissions of all Users in connection with the Service.
You agree that you will be aware of the Service Code which is made available for the protection and safety of the Client and others using the Service.
You are not permitted to transmit to, from or via anything that you do not have a clear right to use. You must ensure that you do not transmit or post any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications network or equipment.
You are not permitted to do anything that may disrupt in any way the operation of any Service of GGN by any other user such as: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
You agree that you will not publish, post, upload, store, distribute, or disseminate any unlawful defamatory, infringing, obscene, harmful, confidential, libellous, hateful, or otherwise illegal material or information or anything, which might constitute a criminal or civil offence.
You agree that you will not upload files that contain software or other material which are the intellectual property rights of any third party or which are protected by rights of privacy or publicity of any third party without having received all necessary consents.
You agree that you will not download any file posted by another user of the site in a form that you know or reasonably should know, cannot be legally distributed in such a manner.
You agree that you will not falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
You agree that you will be responsible for any provision or maintenance of the Client's computer hardware, software and telecommunications equipment that give the User access to the GGN services.
You agree that you will comply with our reasonable instructions and requests concerning the services.
We may access, copy, preserve, disclose, remove, suspend or delete any data:
- In the event of exceptional circumstances concerning that data
- If we are required to do so by regulation or competent authority, or
- It is otherwise permitted under this agreement.
You warrant that your use of the services will not infringe any third party intellectual property or other rights.
4. OUR OBLIGATIONS
GGN will provide the Client with the Service according to the terms of this agreement.
GGN endeavours to provide uptime in excess of 99.7% at all time.
GGN makes no warranty that access and use of the Service will be error free. However, we will use our reasonable endeavours to correct any errors, of which you notify us, within 30 days of the date from which you notify us of the error.
There is a risk that data generated, stored, transmitted or used via or in connection with the services may be irretrievably damaged or lost if there is a fault or on suspension or termination. It is your responsibility to frequently back-up all such data that you wish to save unless you have agreed separately with GGN.
The services include support only insofar as specified in the relevant product specifications on our website. We will use reasonable endeavours to meet any specified response times and to rectify specified faults or problems but do not guarantee that response times or rectifications will be achieved.
We shall not in any event be obliged to supply support:
- In respect of faults or problems directly or indirectly arising from:
- Incorrect use of the Services;
- Products or services not supplied by us;
- Development work supplied but us but completed over 12 months ago; or
- Any cause external to the services.
- Where you are using anything other than the most recent version of, any relevant software
- Where you or any third-party not authorised by us has modified the relevant software or attempted to resolve the problem; or
- If any fees due to us are unpaid.
Any support which we agree to supply in addition to that covered by this agreement shall be charged at our then current standard rates.
We will process your personal data only in compliance with our privacy and security policy. You consent to such processing. You also confirm that you have shown our privacy and security policy to, and obtained similar consent from, any third party individuals whose personal data you have supplied to us and you will continue do so in future.
5. INDEMNITY
The Client hereby indemnifies GGN from and against all liability, claims, costs, losses, loss of profits, expenses, business interruption and other pecuniary or consequential loss (including reasonable legal costs and expenses) suffered or incurred by GGN as a result of:
5.1 Access to and/or use of the Services by the Client and/or User
5.2 Any information, data or material produced, transmitted or downloaded by the Client and/or User
5.3 Any breach by the Client and/or User of any of the provisions of these Terms and Conditions or of any Law, Code or Regulation relating thereto or to the Internet.
6. PASSWORDS
6.1 You are responsible for ensuring each User complies with all security procedures as notified to You by GGN on this website, via email, telephone or other means.
6.2 The Client must use reasonable steps to keep the Password secret and should only disclose it to Users.
6.3 The Client must ensure Users take all reasonable steps to keep their Passwords secret. All Users must not disclose Password details to anyone else, including other Users, members of your staff or members of their families.
6.4 If the Client or the User thinks that a Password is known to someone else, you must ensure that you notify GGN immediately.
6.5 GGN will suspend that User's use of the known Password until a new Password has been set up.
6.6 The client must not let anyone other than Users operate the Online Service for You.
6.7 You must notify GGN of a change in Users as soon as practically possible so that GGN can disable the Password.
7. OWNERSHIP OF INTELLECTUAL PROPERTY
Material and information supplied may contain valuable information that belongs to GGN or others. You and Users must not use them other than to operate the Online Service and must not take copies, sell, assign, lease, sub-license or otherwise transfer such materials and information to anyone else.
We grant you a non-exclusive licence to use, store and view on your internal computer network and print up copies strictly for your personal use that part of the materials we make available to you. The materials may not be otherwise used, copied or transmitted without our prior written consent.
8. CONFIDENTIALITY
We both agree not to use for any purpose apart from this agreement or disclose any confidential data received from the other party. Confidential data means data identified as, or which clearly is, confidential.
This clause does not apply to data which:
- Enters the public domain other than through breach of this clause;
- Is or becomes independently known to the receiving party free from any confidential restriction;
- Is required to be disclosed by regulatory or competent authority;
- Is reasonably disclosed to employees, suppliers or others for the proper performance of the agreement;
- Is reasonably disclosed to professional advisers; or
- Which we are otherwise permitted to disclose in accordance with this agreement.
9. LIABILITY
9.1 Although GGN has made reasonable endeavours to ensure that information contained on this site or as part of the Online Service is correct, it is possible that information may be incomplete, contain errors or be out of date. You must verify any information obtained from this site or as part of this Online Service before acting upon it.
9.2 All other warranties, terms and conditions, whether express or implied, statutory or otherwise relating to the Online Service or information and material on this site or sites accessed through this site are excluded to the extent permitted by law. Except to the extent expressly stated in these terms and conditions for Online services, GGN accepts no liability for direct, indirect or consequential loss or damage of any kind (including without limitation loss of profits) arising from any use of the Online Service, or information and material contained on this site or any site you may access through this site.
9.3 This site may contain links to third party sites. These sites are beyond the control of GGN and GGN accepts no responsibility for their content.
9.4 GGN will not, and its suppliers and licensors will not, be liable whether in contract, tort or otherwise for any loss or damage which:
- Arises other than through GGN negligence or the negligence of its employees agents or contractors; or
- Is not a reasonably foreseeable consequence of GGN's negligence; or
- Is any business loss including loss of revenue or profits or anticipated savings or wasted expense or data being lost or harmed or for any indirect, special or consequential loss or damage of any kind arising from access to or any use of the information and material contained on this site or any site you may access through this site.
9.5 GGN does not restrict or exclude its liability for:
- Personal injury or death directly caused by GGN or its employees whilst acting in the course of their employment with GGN or for fraud;
- Physical damage to your personal property up to £1,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with GGN;
- Any of GGN's liabilities which cannot by law be excluded or restricted.
9.6 If GGN is unable to perform any obligation under this agreement because of force majeure, as described in clause 13 of this agreement, it will have no liability for that failure to perform.
9.7 Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any goods or services by GGN, which will be set out in GGN's terms and conditions relating to the provision of such goods or services.
9.8 Each provision of this agreement, excluding or limiting liability, operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.
9.9 In no event may you bring any claim against us more than 12 months after you knew of (or ought reasonably to have discovered) the event(s) giving rise to the potential liability.
9.10 We have no liability for any third party goods and services or towards third parties generally.
9.11 To the extent allowed by law, we exclude all conditions, terms, representations and warranties, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement including, without limit, the implied warranties of satisfactory quality and fitness for a particular purpose.
10. NOTICES
Notices given under this Agreement may be delivered online or by email. Additionally, GGN may publish notices to the Client via the GGN website; notices will be deemed effective on the date of publication, or otherwise as notified to the Client by GGN. A notice from GGN which is sent by email to the Client's email address will be deemed effective 3 days after the date it is sent. A notice from the client to GGN will be deemed effective when received by GGN at the email address notified by GGN to the Client.
11. DOMAINS
We will use our reasonable endeavours to register domain names and notify you of the outcome but we give no guarantee of success.
We may in our discretion cancel, take ownership, dispose of and/or refuse to register, release or renew any domain name:
- In the event of exceptional circumstances concerning that domain name
- If our fees in respect of that domain name are overdue
- If we are required to do so by regulation or competent authority, or
- If it is otherwise permitted under these terms and conditions.
You confirm and warrant that you are the owner of, or that you have been duly authorised by the owner to use, any trade mark or name requested or allocated as its name.
You recognise that a domain name may appear available at time of purchase, however owing to the varied updating processes of third-party databases, may come to realise that the domain was not available, even if paid for.
You should take no action in respect of your requested domain name until it has been notified that the requested domain name has been duly registered and GGN will not be liable for any such action taken by the Client.
If you license a domain name to someone else, you remain responsible for your obligations under this agreement and for providing and updating full contact information sufficient to resolve any problems. You accept liability for harm caused by wrongful use of the domain unless you promptly disclose the identity of the licensee to a third party who provides you with a reasonable evidence of actionable harm.
You must carefully check our notification of new registrations and inform us immediately if anything is incorrect.
You must supply accurate and reliable contact details including full name, address, email, telephone, fax and name of organisation contact for registrant and administrative and other contacts as well as name servers and you must and promptly correct and update those details.
Your wilful provision of inaccurate or unreliable information, wilful failure to promptly update information provided to us or your failure to respond for over 15 days to our enquiries concerning the accuracy of contact details constitute a material breach of this agreement and are a basis for cancellation of the relevant registrations.
You are bound by all present and future applicable terms and conditions, specifications, procedures, rules and policies of relevant Naming Authorities. Such documents are likely to be available on the relevant Naming Authorities' websites.
We are not liable for the actions of any Naming Authority.
Some of the key Naming Authorities' details are provided below.
For the Nominet naming authorities' terms and conditions visit:
www.nic.uk for co.uk, org.uk and me.uk domain names.
For the ICANN terms and conditions visit:
For Centralnic terms and conditions visit:
The Client shall indemnify to the maximum extent permitted by law, defend and hold harmless GGN, its directors, officers, employees and agents from and against any and all claims damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or relating to the registered name holder's domain name registration or use, and this indemnification obligation survive the termination or expiration of the registration agreement.
The Client acknowledges and agrees that GGN reserves the right to deny, cancel or transfer any registration that it deems necessary, in its discretion to protect the integrity and stability of the registry, to comply with all applicable laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process, to avoid any liability, civil or criminal, on the part of the Registry as well as its affiliates, subsidiaries, officers, directors, representatives, employees, and stockholders, for violation of the terms and conditions herein, or to correct mistakes made by the Registry or any registrar in connection with a domain name registration, and the registry also reserves the right to freeze a registered name during the resolution of a dispute.
Disputes are subject to the applicable dispute resolution policy then in force.
You submit to the jurisdiction of the courts or your domicile and the courts of England and Wales for the adjudication of such disputes.
We shall not release any domain to another provider unless full payment for the account has been received by GGN. You may not sell any domain name for which GGN has not received payment. You may not transfer ownership of any domain name for which GGN has not received payment.
11.1 Renewal of domain names
You acknowledge that you have ultimate responsibility for renewing the domain name and you accept that whether or not GGN has successfully contacted the Client pursuant to this clause GGN cannot be held liable if the Client fails to renew the domain name before its expiry.
The renewal of any domain name through GGN is subject to these Terms and Conditions.
When renewing GGN reserves the right in its sole discretion to change the registrar through which the domain is registered and in requesting the renewal of a domain name the Client authorises GGN to make such a change.
GGN does not warrant or guarantee that the domain name requested by the Client will be renewed or be capable of renewal and the Client should take no action in respect of the requested domain name until the Client has been notified that the requested domain name has been registered.
Any domain name not renewed by its expiry date will be de-activated on the expiry date. To avoid loss of service, You should ensure that domains are renewed well in advance of the expiry date. Uninterrupted service cannot be guaranteed.
Any domain name not renewed 30 days after its expiry date may be deleted. Once a domain has been deleted it cannot be renewed. At this point it will have to be re-registered and there is a risk that it may be registered by another person or company. Successful renewal cannot be guaranteed.
11.2 Free .com / .uk domain names
FREE co.uk and / or .com domains only apply to Customers purchasing a NEW web hosting package.
Free domains cannot be applied retrospectively to ANY hosting accounts.
Free domains are only available on the following hosting packages: shared web hosting, VPS hosting and Magento Hosting.
Free domains are excluded from the following types of hosting solution: vBulletin Hosting, Cloud Hosting and Dedicated Servers.
You accept that if you have obtained a reduced price for a domain or obtained a FREE co.uk or .com domain having participated in a Free Hosting Trial or a £1 web hosting trial you will need to pay the prevailing TRANSFER FEE cost should you choose not to maintain your hosting and domain with GlobalGold. For details regarding prevailing Transfer Fee prices please call 0845 250 8007.
You acknowledge that you have ultimate responsibility for paying for the renewal of the domain name whether or not the domain has been provided at no cost initially.
12. ENDING YOUR USE OF THE SERVICE OR SUSPENDING THE SERVICE
12.1 You may cancel the Online Service at any time, by giving 28 days notice in writing to GGN at Global Gold Ltd, Kelvin Campus West of Scotland Science Park, Glasgow, G200SP. Alternatively, the User may submit a request in writing via email to accounts@globalgold.co.uk. No cancellations are accepted verbally. No cancellation will be accepted if any outstanding payments exist on the account.
12.1.1 If the User has paid annually or quarterly in advance for the service, no refunds will be provided. Users making cancellation requests after 31 days of an account being set-up or renewing on either annual or quarterly accounts will not be refunded.
12.1.2 If the User has not cancelled a service in writing at least 28 days prior to a service renewal and an invoice has subsequently been raised, the User accepts that that invoice must be paid in full, whether it is monthly, quarterly or annual in duration.
12.2 GGN reserves the right to end or suspend Your use of the Online Service or the availability of the Online Service for any reason. We will usually give you reasonable notice of such termination or suspension, however, this may not always be possible, if for example, there is a security concern or a technical issue.
12.3 On termination, all setup costs will be borne by You.
12.4 GGN reserves the right to terminate this Agreement immediately if:
12.4.1 The User fails to perform any of the obligations required of it under this Agreement or fails to observe any of the obligations under the agreement, and such failure is not remedied by the User within 14 days after receipt by it of a notice requiring the default to be remedied.
12.4.2 Where either party terminates the agreement, GGN will retain all payments made by the User under the Agreement and the User acknowledges that no refunds will be made under any circumstances.
12.4.3 On termination of the Agreement, GGN may henceforth deny the User access to the services.
13. FORCE MAJEURE
13.1 Force majeure means anything outside the reasonable control of a party, including but not limited to, acts of God, fire, storm, flood, earthquake, explosion, accident, acts of the public enemy, war, rebellion, insurrection, sabotage, epidemic, quarantine restriction, labour dispute, labour shortage, power shortage, transportation embargo, failure or delay in transportation, including without limitation where a party ceases to be entitled to access the internet or ceases to have access to the internet for whatever reason, any act or omission (including laws, regulations, disapprovals or failures to approve) of any government or government agency.
13.2 If a party is wholly or partially precluded from complying with its obligations under this Agreement by Force Majeure, then that party's obligation to perform in accordance with this Agreement will be suspended for the duration of the Force Majeure.
14. CHANGES
GGN has the right to change these terms and conditions for Online services and website use by giving you 14 days notice in writing (which may be given on the website) or by sending you a message through the Online Service. GGN also reserves the right at any time to change the level of the service fee.
If the user continues to use the services for 7 days after the date when the changes are made, the user shall be deemed to have accepted the revised agreement.
15. ASSIGNMENT
Your contract is personal to you and you may not assign it.
We may assign our rights to your contract only if such an assignment is on terms which are at least as advantageous to you as those set out in your contract.
16. PAYMENT CONDITIONS
If you have opted to make payments by a payment card for your services you will be charged on a monthly, quarterly or annual basis for your services on the payment card you have provided until further notice UNLESS you:
- Log into your account at GGN to update your payment method preference;
- Email GlobalGold: accounts@globalgold.co.uk ;
- Call 0845 313 0905 to update your payment details;
- Advise GGN of cancellation of your services in writing.
Whether or not you set up your account online or call in to set up your account, once you have selected to make payment for a subscription service on a monthly quarterly or annual basis, you are agreeing to the following:
- That all regular fees will be processed on the payment facility you have provided for the provision of the service until further notice.
- That these payments, which may be monthly, quarterly or annual payments subject to your preference, will remain in place until cancellation of the specific service is received in writing.
- That GGN may hold your payment card data in an encrypted format on your behalf until YOU cancel the specific subscription service in writing or YOU request a change in payment facility.
If you fail to make regular payments for your services, GGN has the right to suspend your services until payment has been received.
If your account is suspended for non-payment you may be charged interest at 4% above the base rate in addition to what is outstanding on your account.
If you chose to cancel your services at GGN this will only occur if your account is fully paid up to date.
You may only cancel your services in writing.
GGN do not accept verbal cancellations under any circumstances whatsoever.
17. THE VALIDITY OF THESE TERMS AND CONDITIONS
We believe these terms and conditions for Online services are fair. If any part proves not to be legally valid because it is unfair, it will not affect the rest and we are entitled to treat that term as changed in a way that makes it fair and valid.
18. LAW
These terms and conditions are governed by the law and courts of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.